For current clients, select from the available options below to request immediate website and email support.
General Website Support
If we built your website, reach out to us for:
- Help with WordPress Admin
- Issues with Website Functions
- Help with Design Elements
- General Questions
Call 888-414-7981
You can also complete the form below; we aim to get back to you within a business day or less.
*Support time is billable at our $150/hour agency rate unless it is determined that the problem arose from an error on the part of rocketbarn (formerly echosims) or it’s service providers. You will receive a quote from our team on estimated time required prior to beginning work.
Email & Hosting Technical Support
If your website or email is hosted with us, reach out to us for help with:
- Email Not Working
- Email Configuration Help
- Website Down
- Can’t Access Admin System
Call 705-812-0002
We will respond to form submissions as soon as possible, typically within one business day. Standard daytime hours are 9am to 5pm. For 24/7 emergency assistance place contact us by phone**.
**Note: higher rates may apply for emergency support after 6pm.
*Support time is billable at our $150/hour agency rate unless it is determined that the problem arose from an error on the part of rocketbarn (formerly echosims) or it’s service providers. You will receive a quote from our team on estimated time required prior to beginning work.