Submit a Support Ticket

For current clients, select from the available options below to request immediate website and email support. 

General Website Support

If we built your website, reach out to us for: 

  • Help with WordPress Admin
  • Issues with Website Functions
  • Help with Design Elements
  • General Questions

Call 888-414-7981

You can also complete the form below; we aim to get back to you within a business day or less.

When describing the error you are encountering, please increase the relevant page URLs and your OS and browser if applicable.
Click or drag files to this area to upload. You can upload up to 3 files.

*Support time is billable at our $150/hour agency rate unless it is determined that the problem arose from an error on the part of rocketbarn (formerly echosims) or it’s service providers. You will receive a quote from our team on estimated time required prior to beginning work. 

Email & Hosting Technical Support

If your website or email is hosted with us, reach out to us for help with: 

  • Email Not Working
  • Email Configuration Help
  • Website Down
  • Can’t Access Admin System

Call 705-812-0002

We will respond to form submissions as soon as possible, typically within one business day. Standard daytime hours are 9am to 5pm. For 24/7 emergency assistance place contact us by phone**.

When describing the error you are encountering, please increase the relevant page URLs and your OS and browser if applicable.

**Note: higher rates may apply for emergency support after 6pm. 

*Support time is billable at our $150/hour agency rate unless it is determined that the problem arose from an error on the part of rocketbarn (formerly echosims) or it’s service providers. You will receive a quote from our team on estimated time required prior to beginning work.